ShotRx Support

What is ShotRx?

ShotRx reads numbers off your launch monitor photo and gives you a plain-English diagnosis plus drills to practice. It works with any simulator screen that shows launch data.

How do I cancel my subscription?

If you subscribed in the iPhone app: open the Settings app on your iPhone → tap your name at the top → Subscriptions → ShotRx → Cancel Subscription.

If you subscribed on the web: sign in at shotrxgolf.com, go to Settings → Subscription, and choose Manage Subscription. That opens the Stripe billing portal, where you can cancel.

Either way, the cancellation takes effect at the end of the current billing period, and you keep access until then.

How do I request a refund?

App Store purchases: refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, find your ShotRx purchase, and choose “Request a refund.”

Web purchases: email founders@metriview.info within 14 days of a charge and we will refund that charge.

How do I delete my account?

In the app: Settings → Account → Delete account. Or email founders@metriview.info from your account email and we'll handle it within 7 days. Deleting your account does not cancel a subscription. Cancel it first.

My launch monitor photo wasn't read correctly

Make sure the screen is well-lit, in focus, and shows all the numbers clearly. If a value still looks wrong, you can edit any number on the analysis screen before submitting for diagnosis.